Updated February 2008
This is the website of the Mayor and Commonalty and Citizens of
the City of London ("the City of London") of PO Box 270 Guildhall
London EC2P 2EJ. Telephone 020 7606 3030. Email
web@cityoflondon.gov.uk.
Definitions
"Website" means the City of London's website currently located
at www.cityoflondon.gov.uk.
"We / us / our" means the City of London
"You / your / yours" means a user of the Website
"Users" means collectively users of the Website
"Consumer" means a person
who is not ordering goods or services in the course of his or her
business
"Business User" means a person, company, partnership or other
organisation which orders goods or services from this Website in
the course of their business
"Special Conditions" means specific conditions relating to a
product or service on relevant webpage of the Website.
"Working Days" do not include
Saturday, Sunday or Public Holidays
Terms and Conditions of Use and General Conditions of Sale
By using the Website you agree to be bound by the
"Terms and Conditions of Use" and if
you purchase any goods or services from the Website you agree to be
bound by the "General Conditions of
Sale" and any applicable Special Conditions.
If you are uncertain as to your rights or require any
explanation about them please email
registration.enquiries@cityoflondon.gov.uk or
telephone 020 7332 3256.
Disclaimer
The City of London is committed to the highest standard and
quality of information and every attempt has been made to present
up-to-date accurate information. However, the City of London gives
no warranty as to the accuracy of the information on the Website.
The City of London shall not be liable for any losses or damages
arising from your use of the Website, including reliance on
information contained on the Website, other than in respect of
death or personal injury caused by our negligence or in respect of
fraud.
The information provided on the Website has not been written to
meet the individual requirements of Users and it is the
responsibility of Users to satisfy themselves prior to using this
information in any way that it is suitable for their purposes.
Before making any decisions based on any information contained on
this Website, Users are strongly advised to refer to alternative
independent sources of information to confirm the basis of their
decision.
Although the City of London takes all reasonable measures to
ensure that the information provided to it from third parties is
accurate and not defamatory or offensive it cannot control the
content or take responsibility for pages maintained by external
providers or linked pages.
Terms &
Conditions of Use
of the Website of the Mayor and Commonalty and Citizens of the
City of London ("the City of London")
"
About Us" .
1. General
1.1 In accessing information from the Website you agree to be
bound by these Terms and Conditions of Use as set out below.
1.2 These Terms and Conditions of Use may change from time to
time. Please check our Website frequently to see recent changes.
The date when these Terms and Conditions of Use were last updated
will be displayed. If you do not agree to any change you should not
continue to use the Website.
1.3 The Website contains proprietary notices and copyright
information the terms of which you agree to observe and follow.
2. Security
2.1 You assume full responsibility for the protection of your
computer system including computer hardware, software and stored
data on your computer system including hardware, software and
stored data of third parties who may access or be otherwise
connected to your computer system. You will assume the
responsibility of ensuring that programs or other data downloaded
or otherwise received from this Website are free from viruses,
worms, Trojan horses or other items of a destructive nature. We
would advise you to run an up-to-date anti-virus program on
anything you download from the Internet.
2.2 You must take reasonable precautions to prevent the
fraudulent use of your security details including password and must
notify the City of London in the event that you suspect a third
party has obtained your security details.
2.3 In accordance with the requirements of the
Data
Protection Act 1998 the City of London will take reasonable
steps to ensure that data transmitted electronically to the City of
London via the Website or otherwise and stored by the City of
London is not accessed by unauthorised third parties. You accept
the risk that data transmitted electronically to the City of London
via the Website or otherwise may be intercepted before reaching the
City of London or accessed from the City of London's data storage
by third parties not authorised by the City of London and may be
exploited unlawfully by such unauthorised third parties.
2.4 The City of London makes no representations as to the
security, quality or propriety of any website which may be accessed
through the Website and accepts no liability for the content or for
any loss or damage caused or alleged to have been caused by the use
of or reliance on information contained in such websites or goods
or services purchased from them. Connected websites accessed
through the Website are independent websites over which the City of
London does not exercise any control whether financial, editorial
or of any other kind and are not in any way endorsed by the City of
London.
3. Errors
3.1 Information contained in the Website may contain technical
inaccuracies or typographical mistakes and should not be relied on
as totally accurate. Information may be changed or updated without
notice and any queries relating to the information including
queries as to its currency and accuracy should be addressed to the
person or persons stipulated in the Special Conditions on the
appropriate web pages relevant to the goods or services sought. For
general content queries relating to the Website email us at
web@cityoflondon.gov.uk.
4. Warranty and Liability
4.1 All information made available from within the Website is
provided "as is" for information purposes only and should not be
relied on as totally accurate. See
Disclaimer.
4.2 Goods supplied from the Website should only be used for
their approved uses and in accordance with their accompanying
instructions for use, servicing and maintenance. You are strongly
advised not to use goods supplied for any non-approved or abnormal
uses.
4.3 No employee or agent of the City of London is authorised to
recommend non-approved uses and you should not rely on any such
recommendations.
4.4 The City of London will only be liable to you for any losses
resulting from the use of the Website in the following
circumstances:-
(a) where the losses are suffered as a result of the City of
London breaking any term of the Conditions of Use and/or General
Conditions of Sale / Special Conditions; or
(b) where there is a breach of a legal duty of care owed to you
by the City of London or any employees or agents of the City of
London; and
(c) provided the losses are a foreseeable consequence of the
City of London breaking the Conditions of Use and/or General
Conditions of Sale / Special Conditions; Losses are foreseeable
where they could be contemplated by the User and the City of London
at the time the Website is made available to the User.
4.5 The City of London will not be liable for:
(a) indirect losses which happen as a side effect of the main
loss or damage and which are not foreseeable;
(b) any increase in loss or damage resulting from breach by you
of any term of the Conditions of Use and General Conditions of Sale
/ Special Conditions;
(c) any loss or damage resulting from the use of any other
website connected to the Website by means of a hypertext link or
any other link;
(d) any loss of profits or other economic loss resulting from
the use of the Website for business purposes
4.6 The City of London accepts no responsibility whatsoever for
any data corruption, interception or delay or any inaccuracies or
errors that may occur except in consumer sales to the extent that
the City of London or its employees or agents is in breach of its
agreement with you, negligent or in breach of its statutory duty
when the provisions of Clauses 4.4 and 4.5 above will apply.
4.7 Nothing in these terms shall exclude the City of London's
liability for death or personal injury arising from the negligence
of the City of London, its employees, agents or contractors
resulting from the use of the Website.
4.8 The City of London publishes the images and information on
the Website in good faith. The City of London will use all
reasonable endeavours to ensure that all intellectual property
rights are respected and that the information and images are
accurate and neither defamatory nor offensive.
5. Copyright and Linking
Policy
5.1 The Website belongs in all respects to the City of
London.
5.2 All intellectual property rights including copyright,
Database Right, First Publication Rights, patents, Registered Trade
Marks, know-how, intellectual or industrial property rights
including format, art direction, look and feel of the Website and
its content subsisting throughout the World shall vest in the City
of London.
5.3 Users may not modify, copy, distribute, transmit, display,
reproduce, publish, licence or create derivative works from data or
other content found on the Website or sell any information obtained
from the Website. Users may download information or images for
private non-commercial viewing purposes only unless permitted for
the purpose of making an offer appropriate to the goods or services
required.
5.4 Linking to other websites is permitted in accordance with
the following Linking Policy:-
The City of London is keen to promote e-government and access to
online public services by encouraging other reputable websites to
create links to our Website. It therefore grants a limited,
revocable and non-exclusive right to create a link / s to web pages
on the Website subject to the following conditions:-
- Links to content / web pages are permitted provided the City of
London is acknowledged as the owner of the linked content / web
pages and a link to these Legal Notices is displayed.
- Content (including but not limited to text, graphics,
photographs, databases) on the Website must not be copied in
isolation or presented to give the impression that the content is
owned by you.
- Links to the Website must not be used for commercial or private
gain or to imply endorsement of your website, product or service by
the City of London without our express written approval (email
web@cityoflondon.gov.uk).
- Your website must not contain distasteful, obscene, offensive,
defamatory or otherwise illegal content or portray the City in a
false, misleading, derogatory or offensive manner. You must not
bring the City of London into disrepute by associating us with
undesirable products, services or opinions.
- Any trade mark, logo, crest or other identifiable emblem of the
City of London shall remain the property of the City of London at
all times and no licence or right to use any of the same shall be
granted or implied in any way.
- If you wish to link to any part of the Website you will be
bound by the City of London Legal Notices including but not limited
to copyright restrictions and our disclaimer.
- Any breach of these conditions will result in the termination
of your limited licence to link to content on the
Website.
6. Availability of Website
6.1 The City of London will use its reasonable endeavours to
ensure the availability of the Website and that transmissions are
error free. However, due to the nature of the Internet it is not
technically possible for the City of London to provide a completely
fault free service and the City of London gives no guarantees or
warranties express or implied as to the quality or reliability of
access to this site
6.2 The City of London reserves the right to suspend or cancel
the Website or refuse access to it immediately and without notice
in order to maintain, repair or update the Website or if it is
necessary for legal reasons. However, the City of London will where
possible give notice of any suspension or cancellation on the
Website.
7. Waiver
7.1 The failure by the City of London to enforce any term or
condition hereof or of the Conditions of Sale or Special Conditions
(if applicable) shall not be deemed as a waiver of the right to
enforce such term or condition.
8. Jurisdiction
8.1 The Website is situated in London England and all the Terms
and Conditions of Use shall be governed by and construed in
accordance with the laws of England and Wales and subject to the
jurisdiction of the English Courts.
9. Contact
In the event of any queries about how to use the Website, please
email us at
web@cityoflondon.gov.uk.
Privacy and data protection
statement
This is the current Privacy and Data Protection Statement for
the City of London Website. If this Privacy Statement is revised an
updated version will be placed on the Website.
1. Policy and personal data
1.1 The City of London will use all reasonable endeavours to
ensure that your privacy is protected. When you register with the
City of London and each time you place an order the City of London
will require to know personal information about you - including
your name, billing address, delivery address, email address and
telephone number and product/service selections. This information
allows the City of London to fulfil your order and notify you of
the status of the order. Details of payment card numbers and expiry
dates etc will go through a secure server operated by the City of
London's Payment Service Provider and to which the City of London
does not have access.
1.2 If you consent, by ticking the opt-in box on the
Registration
Page, the City of London may ask you to answer various general
questions about yourself including any areas in which you are
interested so that information can be tailored to cover the areas
in which the City of London believes you might be interested for
future reference.
1.3 The City of London would like to use your information for
the purpose of providing you with material about any special areas
of the City of London which it is believed may be of interest to
you and for related marketing purposes. The City of London will
only provide you with this material if you have ticked the opt-in
box on your Registration Form.
1.4 If at any time you wish to receive material about any other
City of London areas which you currently do not receive or if you
wish to stop receiving any material you may request amendment or
removal of your preferences by amending the opt-in box on your
Registration Form by clicking on
"Amend
registration" in the "My Details" section of the Website.
1.5 The personal data collected by the City of London will be
evaluated periodically to determine whether it should continue to
hold such data. Subject to any legal retention requirements, eg VAT
regulations require appropriate financial records to be retained
for six years,
you
may notify the City of London if you do not wish data to be
continually held by the City of London. You may also request
details of your Personal Data held by the City of London.
1.6 Please click here for
"Enquiries
under the Data Protection Act 1998".
1.7 The City of London may wish to sell, trade, rent or
otherwise pass your personal data to trustworthy and specific third
parties. However, the City of London will only pass your personal
data to such third parties if you have expressly consented to this
use by ticking the opt-in box on the
Registration
Page.
2. Statistics
2.1 The City of London may provide aggregate statistics about
sales, traffic patterns and related site information on the Website
and also provide statistics to Central Government, Government
agencies and other public bodies, but these will not include any
personally identifying information. Please note in particular that
statistical records are maintained of pages visited by Users
whether or not they have registerered.
2.2 The City of London may monitor user traffic on an aggregate
basis in order to help it develop and improve the Website for the
benefit of all Users.
3. Security
3.1 You are advised that the Internet is not a secure medium.
The City of London will use reasonable endeavours to keep your
information confidential and store it on a secure server which is
password protected and hidden behind a firewall from the outside
world. Internal procedures cover the storage access and disclosure
of your information. The City of London will not sell or pass your
information on to any third parties without first obtaining your
consent.
3.2 You are advised to log out after completing your online
transaction.
4. Transmission and transfer of data outside the EU
4.1 Because the Internet infrastructure is global and it is not
possible to predict the routes that information sent over the
Internet will take, the information you provide may be transmitted
temporarily via a route which takes it outside the European
Economic Area (EEA) as it passes between you and the City of
London. By submitting your information you consent to such
transmission.
The City of London shall not transfer User data outside the EEA
except where it is necessary to fulfil an order for goods or
services placed by a User in a country or territory outside the
EEA. The City of London will only be storing the information
supplied together with details of the activities you have
undertaken with the City of London and mailings that have been
sent. You acknowledge that countries or territories outside the EEA
do not provide the same level of data protection as the EEA. By
submitting an order for goods or services with the City of London
you consent to such transfer
5. Disclosure
5.1 The City of London may disclose personal information if
required to do so by Law or in good faith believes it is required
to do so by any order of the Courts or other competent body or
agency or may do so to protect or defend the rights or property of
the City of London or to protect the personal safety of the City of
London's employees or the public at large.
6. Links
6.1 The City of London Website has links to other websites which
will have different privacy, trading and use policies and
conditions and you should familiarise yourself with the same.
7. Data protection
7.1 The City of London uses all reasonable endeavours to comply
with the Data Protection Act 1998 and the following principles:
(a) Personal data should be processed fairly and lawfully This
means that individuals should not be deceived or misled into
supplying information.
(b) Data should only be obtained for a specified purpose and
should not be used for any other purpose.
(c) Personal data should be adequate relevant and not excessive
in relation to its purpose.
(d) Personal data should be accurate and up to date where
necessary.
(e) Personal data should not be kept longer than is needed for
its intended purpose.
(f) Personal data should be processed in accordance with the
rights of the individual which the information concerns.
(g) Appropriate measures should be taken against unlawful
processing or destruction of records. Computer systems should have
back up facilities and security provisions.
(h) Personal data should not be transferred outside the European
Economic Area (the EU states plus Lichtenstein, Iceland and
Norway).
See the City of London's
"Access
to Information Page" which provides Users with guidance about
their rights of access to information under the Freedom of
Information Act 2000 and Data Protection Act 1998.
For more information on the
Data
Protection Act 1998, you can call (UK) 01625 545 700.
8. Cookies
8.1 A cookie is a small file which stores information that a
website puts on your hard disk so that it can remember something
about you at a later time. Typically, a cookie records your
preferences when using a particular site.
Cookies are only used in the sections of the Website where you
need to log in, eg online payments (our navigation calls this area
‘Online
Services') and they are only stored for the duration of your
visit. You will require cookies to be enabled on your browser to
allow you to use this section of the Website.
We do not use cookies to collect personal information about you.
If you do not wish to receive cookies then you can
set your web browser to reject them. However, this will prevent you
using our
‘Online
Services'.
General
Conditions of Sale
of the Website of the Mayor and Commonalty and Citizens of the
City of London ("the City of London") PO Box 270 Guildhall London
EC2P 2EJ. Telephone 0207 606 3030. Email
web@cityoflondon.gov.uk
.
The General Conditions of Sale governing any given order for
goods or services from the Website will be the version which is
current at the date of your order. Special Conditions will apply to
individual goods or services and can be found on the appropriate
web pages for transactions involving the specific goods or
services. Where any conflict exists between the General Conditions
of Sale and the Special Conditions, then the Special Conditions
will apply provided they do not conflict with any terms and
conditions in the General Conditions of Sale which are required by
law.
As the General Conditions of Sale and Special Conditions are
subject to change, you are advised to check the current version
prior to each order to ensure that you understand the precise terms
and conditions applicable to your purchase. To assist you in
deciding whether the General Conditions of Sale and Special
Conditions have changed since your last order, we will display the
date when they were last updated.
The City of London will provide the goods / services upon the
following conditions of sale:
1. Technical Steps to Complete Contract to Purchase
Goods or Services
See
"How
to Place an Order" for details of the steps to follow to place
and amend / cancel an order.
1.1. The City of London invites you to view the goods and
services as displayed on the Website.
1.2. If you wish to order goods or services you should complete
the relevant details on the shopping cart screen or relevant
application form and offer the stated price together with your
payment card details. Your order represents an offer to purchase
which is not accepted until we send you an email confirming your
order "Order Confirmation Email".
1.3. To order goods or services on-line you must be registered
on this Website. Go to "My Details",
Registration . This will require the use of
Cookies.
1.4. The City of London may at its option either accept or
reject your offer to purchase and pay for the goods or services
online.
1.5. If the City of London rejects your offer to purchase online
you will be notified and advised of an alternative method of
purchase, if available.
1.6. The City of London shall not be required to disclose or
explain any acceptance or rejection of offers unless otherwise set
out in the Special Conditions.
1.7. All orders are subject to availability and to price
correction in the event that an administrative error has resulted
in an incorrect price being stated on the relevant web page.
Details of current price and availability will be as set out on the
appropriate web page for the goods or services you wish to
order.
1.8. The City of London reserves the right to terminate or
suspend the processing of an order if it is necessary for technical
or legal reasons.
1.9. The City of London reserves the right to make changes to
its Website and Conditions of Use and Sale at any time. However,
you will be bound by the Conditions of Use and Sale in force at the
time that you use the Website or order goods or services online,
unless any retrospective change is required to be made by law in
which case the change will apply to orders previously placed by
you.
1.10. If the City of London
accepts your offer to purchase goods or services you will be sent
an Order Confirmation setting out details of your order and your
rights of cancellation. The contract between us will be formed at
the time the Order Confirmation is sent.
1.11. The contract will be concluded in English.
1.12. The details of your specific contract will not be filed by
the City of London but you may download a PDF version of the terms
and Conditions of Use and Sale for retention. If Special Conditions
apply you will not be able to download a PDF version, but it is
recommended that you print or save the relevant webpage for your
records.
1.13. The City of London reserves the right to cancel an
accepted order within seven days of the date of the Order
Confirmation email. For example, we may have to cancel for stock
supply reasons or because one or more of the goods ordered was
listed at an incorrect price due to a typographical error or an
error in the pricing information received by us from our suppliers.
In the event of such cancellation, the City of London shall refund
all sums paid by you.
2.Price and Payment
2.1. All payments will be in £ sterling inclusive of VAT and
other UK Taxes where applicable and will be required to be paid in
advance of delivery / performance of the goods or services with the
exception of council tax, housing, rents, Penalty Charge Notices
and other miscellaneous invoices which will be paid for in the
accordance with the appropriate Special Conditions.
2.2. Although we take reasonable care to ensure that the prices
set out on the relevant web pages for the goods/services are
correct we cannot confirm the price of the goods or services until
your offer has been accepted (ie we send an Order Confirmation
email).
2.3. If the City of London accepts your offer youwill be
transferred to an encrypted Secure Server operated by an
independent Payment Service Provider where payment will be taken
via your credit / debit card. The City of London will not have
access to your payment details at any stage of the payment
process.
3. Delivery charges
3.1. The City of London shall deliver the goods ordered to the
delivery address which you supply. Where goods have been ordered
from one or more departments of the City of London, they may be
despatched separately. The City of London will only charge for
postage and packing for the major or heaviest items which will
appear on the Confirm Details Page before you place the order.
4. Despatch of Goods / Performance of Services
4.1. If the City of London accepts your offer, it will use all
reasonable endeavours to prepare and despatch the goods or perform
the required services within the time scales set out in the
appropriate Special Conditions or if not stated within 30 days
beginning the day after the day you sent your order to the City of
London ("the Period for Performance"). Please note that, as
different items may be supplied from different departments,
despatch and delivery times may vary.
4.2. All UK deliveries will be made via an external carrier and
by air mail to addresses outside the UK. The City of London cannot
be held responsible for any delay caused by or resulting from the
actions of the external carrier or for any other reason outside the
control of the City of London (see Clause
10). Where the City of London is unable to deliver the goods,
products or services for reasons beyond its control you acknowledge
this and agree to permit a further reasonable time for
delivery.
4.3. Subject to clause 4.4 below, where the City of London is
unable to deliver the goods/ products or perform the services
within the Period for Performance for stock supply or other reasons
within its control the City of London will inform you and, where
possible, propose a revised delivery/performance date. If you do
not agree to the revised delivery / performance date the City of
London will reimburse any sum paid as soon as possible and in any
event within 30 days beginning with the day after the day on which
the Period for Performance expired.
4.4. Where the City of London is unable to supply the goods or
services ordered by you, the City of London may offer to supply you
with alternative goods or services of equivalent quality and price.
If you choose to accept the alternative goods or services the right
to reimbursement under clause 4.3 will not apply.
However, if you choose not to accept the
alternative goods the costs of returning them would be met by the
City of London .
5. Tracking orders
You can track progress of your order -
click
here to view the current status of your orders. In all
enquiries you should quote the transaction reference allocated to
your original order. You will need your personal registration
details to view the status of your order online.
6. Defective or
Damaged Goods and Goods Lost in Transit
6.1. In the event that your goods do not match the description
given on the Website, or are not of satisfactory quality or are not
fit for the purpose at the time of sale we will provide a full
refund, provided you notify us within a reasonable time, or at your
request we will repair or replace the goods as an alternative to a
refund, provided the costs involved are not disproportionate. We
confirm that we will comply at all times with your rights under the
Sale of Goods Act 1979 as amended. Click here
for your Statutory Rights.
6.2. The City of London will refund reasonable delivery charges
incurred in returning the incorrectly described, defective or
damaged goods in question.
6.3. The City of London will replace at no extra cost any goods
which are lost in transit and which the City of London is satisfied
are lost provided that you notify the City of London at the contact
address specified on your Order Confirmation email within 30 days
of the original order being placed.
7. Cancellation
of Supply of Goods Contract and Return of Goods
7.1. Subject to Clause 7.2 below you have the right to cancel an
order for the supply of goods at any time from the day on which the
contract is concluded (ie the Order Confirmation email is sent)
until the expiry of the period of seven "working
days" (beginning with the day after the day on which you
receive the goods), by giving written notice of cancellation to the
person specified on the Order Confirmation email. The notice of
cancellation can be given in any of the following ways:
(a) by hand delivering the notice to the address set out on the
Order Confirmation email;
(b) by sending the notice by post to the address set out on the
Order Confirmation email;
(c) by sending the notice by facsimile to the number stated on
the Order Confirmation email;
(d) by sending the notice by email to the email address stated
on Order Confirmation email.
7.2. Unless the Special Conditions provide otherwise or the
goods are incorrectly described or faulty, the right to cancel the
contract will NOT apply in the following cases:-
(a) if audio or video recordings or computer software are
unsealed;
(b) if goods have been made to your specification or are clearly
personalised or which by reason of their nature cannot be
returned
(c) if digital items (eg digital signatures from the LMA) have
been downloaded
(d) tickets (eg tickets for Tower Bridge Experience)
7.3. If you cancel the
contract once the goods have been despatched, you must return the
goods to the City of London at the address stated on the Order
Confirmation email at your own expense except in the case of any
substitute goods offered by us but not accepted by you which will
be returned at the City of London's expense or in the case of goods
which are incorrectly described or found to be damaged or
defective. Prior to cancellation you shall be under a duty to keep
the goods and take reasonable care of them. On returning the goods
you should take reasonable care to ensure that the goods are
received by the City of London and are not damaged in transit.
7.4. If the City of London has to recover the goods from you on
cancellation or you return them at the City of London's expense, we
reserve the right to deduct direct costs and charges from any
refund due to you.
7.5. Subject to any deductions made in accordance with clause
7.4 you will be entitled to a full refund provided that the goods
are returned in their original condition and with their original
packaging. [N8] The City of London will reimburse you as soon as
relevant financial processes allow and in any event within a period
not exceeding 30 days beginning with the day on which the notice of
cancellation was given.
8. Cancellation
of Supply of Services Contracts
8.1. Subject to Clause 8.2 below, you may cancel an order for
the supply of services, at any point from the day on which the
contract is concluded (ie the Order Confirmation email is sent)
until the expiry of the period of seven "working
days" (beginning with the day after the day on which the
contract is concluded) by giving notice of cancellation to the
person specified on the Order Confirmation email. Notice given in
any of the forms set out in Clause 7.1 (a) to (d) above will be
valid.
8.2. Unless otherwise agreed, you will not be able to cancel any
contract for the supply of services by the City of London once the
performance of the services has commenced with your agreement
before the end of the cancellation period referred to in Clause 8.1
above.
8.3. Where the contract for the provision of services is of an
unspecified duration or a duration exceeding one year the
conditions for exercising any right to cancel will be as set out in
the Special Conditions relating to the services.
8.4. Details of your right to cancel and explanation of how to
exercise it will be set out in the Order Confirmation email.
8.5. For more information on your Statutory Rights please
visit:
The Office of Fair Trading Website at:-
http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/your+rights+buying+goods.htm#back
or The Department of Trade and Industry's ConsumerDirect Website
at:
http://www.consumerdirect.gov.uk/
http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping+From+Home/default.htm
9. Fraud
9.1. If you discover that goods or services have been ordered
using your payment card by someone not authorised to do so you
should:
(i) inform your payment card provider, the Police and the City
of London of the unauthorised purchase as soon as you discover it;
and
(ii) co-operate with your payment card provider, the Police and
the City of London in relation to the unauthorised use.
10. Liability and Events beyond the City of London's
Control
10.1. Neither you nor the City of London shall be liable to the
other in respect of loss damage or delay or any failure to deliver
if the cause of such loss etc., shall arise from any act of
government or other competent authority or any public utility or
external, postal, or courier services or Internet Service Provider,
flood, storm, tempest or other freak of nature, riot, civil or
commotion, action of hostile foreign state (whether or not a formal
declaration of war has been made given or received) fire,
explosion, malicious damage, act of God or other force majeure
occurrence which could not have been avoided or mitigated by the
application of due diligence or foresight.
11. Jurisdiction
11.1. This Agreement is made in London England and shall be
governed and construed in accordance with the Laws of England and
Wales and shall be subject to the jurisdiction of the English
Courts.
12. Severance
12.1. If any part of these Conditions shall be deemed unlawful,
void or for any reason unenforceable then that provision shall be
deemed to be severable from the Conditions and shall not affect the
validity and enforceability of any of the remaining provisions of
these Conditions.
13. Variation
13.1. No variation in any of the terms of these Conditions shall
be effective unless agreed in writing by the City of London's
Comptroller and City Solicitor.
14. Miscellaneous
14.1. You will protect the City of London's copyright and all
other intellectual property rights in the goods while they remain
in your care and control.
14.2. If you sell or transfer any of the goods or services
purchased you will notify any subsequent owner of the City of
London's rights in the goods or services.
15.1. In the unfortunate event that you wish to raise a
complaint in relation to the goods and services or any other matter
in connection with the Website, please write to:- The Town Clerk
and Chief Executive, Complaints, The City of London Guildhall PO
Box 270 Guildhall London EC2P 2EJ. Email
complaints@cityoflondon.gov.uk.
Your statutory
rights
Various Acts of Parliament and Regulations provide legal
protection to "consumers" who purchase
goods or services or a combination of goods and services.
Faulty goods
The Sale of Goods Act 1979 as amended / supplemented by other
Acts and regulations gives a consumer certain rights in the event
that the goods purchased do not match their description, or are not
of satisfactory quality or are not fit for the purpose.
Unsatisfactory services
The Supply of Goods and Services Act 1982 as amended /
supplemented by other Acts and regulations gives a consumer rights
in the event that the Services are not performed with reasonable
care and skill (ie are unsatisfactory) and also provides rights in
respect of faulty goods provided as part of the Service.
Right to Cancel Goods or Services under the Distance Selling
Regulations
Under the Distance Selling Regulations 2000, unless one of the
exceptions applies, you have a cooling off period (seven working
days) during which you are entitled to cancel your purchase if for
any reason you decide you no longer want the goods or services you
have purchased at a distance (ie without face to face contact, such
as from a website). This is an additional right and does not affect
your other statutory rights to reject faulty goods or
unsatisfactory services (described briefly above).
Click
here for more details of Your Right to Cancel.
This is only a very brief summary of some of the rights of
consumers and should not be relied on as legal advice.
For more information on your Statutory Rights please visit:
The Office of Fair Trading website
or The Department of Trade and Industry's ConsumerDirect website
at:
http://www.consumerdirect.gov.uk/
You can access useful Fact Sheets and Frequently Asked Questions
from the ConsumerDirect website.
If you require further advice contact your local
Citizens Advice Bureau or
Trading Standards Department.