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Accessibility statement

Date updated: 28/08/2024

This accessibility statement applies to www.cityoflondon.gov.uk

This website is run by the City of London Corporation. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

As part of our commitment to accessibility, we engaged with the Shaw Trust Accessibility Services to carry out an assessment of our site and found the following issues:

  • Some pages do not have a logical heading structure
  • Some pages have HTML markup errors
  • Some pages contain data tables with incorrect markup
  • Some of our downloadable document content is inaccessible

Feedback and contact information

If you need information on this website in a different format 

We’ll consider your request and get back to you in  between two to ten working days (dependent on the department contacted).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web@cityoflondon.gov.uk in the first instance.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Some of our meeting rooms have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact the relevant department directly.

Technical information about this website’s accessibility

The City of London Corporation is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some pages do not have a logical heading structure
  • Some pages have HTML markup errors
  • Some pages contain data tables with incorrect markup
  • Some of our downloadable document content is inaccessible
  • Some of the PDFs submitted by the public in relation to the City Plan 2040 are inaccessible

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix scanned documents, but will provide departmental contact details instead so that an alternative can be requested.

Any new PDFs or Word documents we publish will meet accessibility standards.

Video

All our embedded videos are captioned across the site. We feel that our videos are descriptive enough for blind and visually impaired users without the need for audio description. However, please contact web@cityoflondon.gov.uk if you need to request an alternative.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

To help us improve our accessibility we are actively engaging with the Shaw Trust Accessibility Services who are supporting us by assessing the accessibility of the website using a team of real people and technical knowledge.

Once we have achieved a satisfactory level of accessibility, they will continue to support us on a monthly basis by checking our content for common accessibility issues that might have crept in during the previous 30 days.

Preparation of this accessibility statement

This statement was prepared on 4 October 2021. It was last reviewed on 4 October 2021.

This website was last fully tested on 23 September 2021. The test was carried out by the Shaw Trust Accessibility Services and has been awarded the Shaw Trust accessible rating. Since then, to ensure that accessibility is maintained, each month 122 checks are carried out against 21 Level A accessibility checkpoints plus 14 checks against 7 Level AA checkpoints. The certificate is renewed on a monthly basis.

Shaw Trust accessibility validated logo