Barbican Estate residents communications
If you would like to subscribe to our mailing list please complete the form below. Once subscribed, you will receive the weekly Barbican Bulletin, which contains information such as local road closures, emergency works and events.
The Barbican Estate Office maintains a database on all properties and periodically residents will be requested to complete a database amendment form. The information will be used in the case of accident or emergency and may be used for other City of London Corporation purposes. All personal data will be processed in accordance with the Data Protection Act 1998.
Each year the Barbican Estate Office issues a survey to all residents to monitor satisfaction levels with services provided by or managed by the City Corporation. The results of the survey are reported to the Residents' Consultation Committee (RCC) and the Barbican Residential Committee (BRC).
Targets are set for improving performance based on the results of the survey. Satisfaction surveys are also issued to City Corporation tenants who report repairs needed to the interior of their flat. Satisfaction levels are monitored and are reported to the RCC and the BRC each quarter.
We do our best to provide great services, but there’s always room for improvement. We value your comments and suggestions to help us provide better services. You can also tell us if we are doing something well, it lets us know when you are receiving good service.
If you have a complaint regarding the Barbican Estate services, please let us know and we will do our best to resolve the issue. We want to learn from our mistakes and prevent similar problems in the future.
Report an issue for the first time
If you are reporting something for the first time, we need an opportunity to resolve it before you submit a complaint. Rather than making a complaint that can take time to progress, you can first report a problem and we can begin resolving the issue immediately.
You can report issues such as:
- estate cleansing
- missed communication
- missing signage
- graffiti
- fly tipping
- anti-social behaviour (including noise nuisance)
- communal repairs
You can report any repairs or issues in communal areas directly to the Repairs Service Desk, or to the Barbican Estate Team.
Complaints
If we have not been able to resolve your issue, you can make a formal complaint.
For full details of how our complaints process works, including how to make a complaint and what we can accept as a complaint, please view our Complaints Policy below. Further resources are also available at the bottom of this page.
Information you need to provide when making a complaint
We would like to know:
- what the complaint is about
- the date the problem occurred or when you became aware of it
- what you think the Barbican Estate Services Team have done wrong
- what you think the Barbican Estate Services Team should do to put things right
Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint.
Where to submit a complaint
Email the Housing Complaints Team
By phone 020 7606 3030
By post
Housing Complaints Team
Barbican Estate Office
3 Lauderdale Place
London EC2Y 8EN
We are always happy to hear that our staff are doing a great job. We make sure they know when someone is pleased, as this makes their hard work worthwhile.
We welcome your feedback including thank-yous and compliments on our services, as these help us to improve all service areas going forward.
Email the Housing Complaints Team
By phone 020 7606 3030
By post
Housing Complaints Team
Barbican Estate Office
3 Lauderdale Place
London EC2Y 8EN