E-scooters in the City of London
Electric push scooters (e-scooters) are available to rent in the City of London and must be parked in designated bays.
There are two e-scooter operators in the Square Mile:
E-scooters and the law
Rented e-scooters are the only legal way to ride an e-scooter on public roads. They are limited to the City and nine other London Boroughs participating in the rental electric scooter trials.
These e-scooters can be used where cycles can. It is illegal to ride an e-scooter on the pavement.
A map of no-go and go-slow areas is on the operator’s app.
There are no-go areas where an e-scooter cannot be ridden. If you enter them your scooter will automatically stop.
There are also go-slow areas for the safety of people walking. If you enter these, your scooter’s speed will be automatically limited to eight miles per hour.
It is illegal to use privately-owned e-scooters that are not part of the rental scheme on public roads.
The UK Government provides guidance for rental e-scooter users.
Parking e-scooters
E-scooters can only be used in authorised locations and parked in designated parking areas. These areas are clearly marked in the apps and on street.
If you do not follow parking rules you may continue to be charged, fined or banned.
Report an inappropriately parked rental e-scooters
If you have a concern about the way that rental e-scooters are being parked or used, please report it to the relevant operating company.
This is the quickest and most efficient way of having them safely moved.
To do so note the clearly marked identifying number on the vehicle, and the time and location and report this to the operator:
- How to report to Lime or phone 0800 808 5223
- Report to Voi
For any issues regarding designated rental e-scooter parking bays, email the City of London's Transport Strategy team.
If your issue relates to dockless bikes, please see the Dockless cycle hire in the City webpage.
Managing e-scooters impact
The City Corporation considered the equality impact of the rental e-scooter trial, for example, any positive and negative impacts on disabled people and older people.
We prepared an Equalities Impact Assessment for the trial, which sets out actions to reduce any potential negative impacts on people.
Email the Policy and Projects Team for more information on the assessment.