Report a missed waste collection

Reporting a missed waste collection 

If you need to report a missed collection for your general waste, recycling or food waste recycling, please get in touch with the Contact Centre on 020 7606 3110.

Recycling and general waste are collected Monday to Saturday.
Food waste recycling is collected Monday, Wednesday and Friday.

Please note that there are no collections on Bank Holidays. 

Please make sure that your waste and recycling has been presented in the correct location and in the correct bins. If you have on-street collections, please be aware that there are time banding regulations in place meaning you should only place your City of London bags on the street, outside your property, for collection between 6.30pm - 7.30pm Monday to Saturday. Please check the Time Banding Regulations page for more information. 

In order to minimise the amount of waste you have, ensure that you are recycling everything you can by visiting the Recycling A-Z page and Do more than just recycle page. 

If you have larger items you no longer need, head to the Bulky Waste page to find out more.