Areas for improvement
Despite the positives, there are several challenges our team faces, primarily related to technical issues and connectivity. Unreliable Wi-Fi, device problems, difficulties with syncing devices, and the instability of some digital tools have been sources of frustration. These technical glitches disrupt the smooth operation of our work and highlight the need for a more robust and reliable digital infrastructure.
User experience and training also stand out as significant concerns. Navigating some of our digital platforms can be cumbersome, and there's a feeling that the available training doesn't fully meet the needs of our staff. This has led to gaps in knowledge and skills, emphasizing the need for more comprehensive and accessible learning resources.
Communication from the IT department and the overall support process have room for improvement. Delays in receiving help, lack of transparency about changes and strategies, and inconsistencies in the availability of equipment are areas where improvements are necessary to build a more responsive and inclusive digital environment.
Lastly, security and Data Management have been flagged as areas needing attention. Concerns about data accessibility, storage capabilities, and the security of our digital assets call for a reassessment of our practices to ensure that our data is both safe and effectively managed.